|
VPS Server Management
The VPS package
provides the ideal stepping stone between shared
hosting and renting a dedicated server,
The VPS package is fully managed, making it simple
to use and allowing your to concentrate on your
business.
Support - Uptime - Security - Monitoring
VPS free support Includes the following and
more:
Enterprise Migration
Services
Remote Backup Service
Firewall Service
Advanced Spam and Virus Protection
Advanced Server Support
Server Monitoring
Software Updates
Server Outages (Immediate Response) The goal of
our support department is to provide urgent
turnaround times for server failures. This
includes failed hardware, software, and
network-based anomalies. In all applicable
critical situations, the required resources
needed to resolve emergencies will be focused
towards prompt restoration of any justifiable
crisis.
Priority Support to all VPS clients includes
direct attention of our system engineers above
and beyond standard support requests. We resolve
all problems in less than two hours.
Next in the line of support prioritization is a
focus on the solid provisioning system we have
in place for new services, add-ons or upgrades.
With a guaranteed turnaround time on VPS
rollouts and attached offerings, our team of
engineers will employ the necessary resources to
meet these deadlines.
All clients have the ability at the time of
ticket submission to immediately receive
priority support the ticket is escalated to our
priority support queue and a two-hour or less
response guarantee immediately applies to the
thread in question.
|